GENERAL CONDITIONS

CUSTOMER DETAILS

For Casas com Design, it is very important to safeguard the security and privacy of the data of its customers and visitors. Thus, we guarantee the confidentiality of your personal data, the access of which is restricted.

The collection and processing of this data is carried out in a safe manner in order to prevent their loss or manipulation by third parties.

Casas com Design does not disclose or make your data available to third parties, so this data will not be used in any list for promotional purposes. All information collected is intended exclusively for communication with our customers, processing and shipping of orders and after-sales assistance.

Casas com Design will only send promotional communications, through its newsletter, to customers who duly mark this option.

Clients will always have access to their personal data which they can change or remove by simply logging into their account or communicating with Casas com Design via e-mail.

PAYMENTS

Credit card payments are made through Paypal, so Casas com Design will not have access to your data, and payment is made with maximum security through an external page.
The non-payment of the order within ten (10) days following the date on which it was made implies the automatic cancellation of the order.

PRICES

Casas com Design reserves the right to modify at any time the information and commercial offer presented about: products, prices, promotions, commercial conditions and services.

Prices and product specifications are subject to change without notice.

GOODS

The photographs presented on the website are merely illustrative. We recommend that you consult the detailed information about the product and its characteristics.
All products marketed by Casas com Design are in compliance with Portuguese law.

CUSTOMERS AND USERS

The Customer and the User must comply with these general conditions and respect them.

In particular, they undertake to fulfill the following obligations:
1) It is forbidden to introduce, store or spread through the site defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;

2) Keep, and do not disclose, your password to enter the site in order to prevent others from accessing your account at Casas com Design;

3) Do not use false identities;

4) To provide correct personal data and addresses so that Casas com Design can properly process orders.

The Client is responsible for the veracity of the data communicated to Casas com Design and undertakes to immediately insert in his/her Registration Account any changes to them.

Casas com Design declines any responsibility for any delay or impossibility of processing the order, in particular at the time of delivery, due to error or insufficiency of the data communicated by the Client.

The data collected on this site is intended for order processing and communication with Customers, processing of inquiries and possible complaints, statistical analysis, as well as its use for direct marketing purposes.

Casas com Design guarantees the confidentiality of all data provided by its customers. Although Casas com Design collects and processes data in a safe way and prevents its loss or manipulation, using the most improved techniques for this purpose, we inform you that the open network collection allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.

All Customers have the right to access, rectification, cancellation and opposition of their data. If you wish, at any time, to cease to be part of the Casas com Design database, you can exercise this right by contacting us.

The customer expressly authorizes Casas com Design to send information about products and services that may be of interest to them using their personal data for direct marketing purposes through any communication channel, including through the use of e-mail, SMS, MMS or other forms of automatic calling.

Casas com Design will not sell or share its customer database with third parties.

BUY

To make purchases through the website it is necessary to register as a Customer by filling out the form available online. Once registered, simply insert all the items you want to purchase in the virtual shopping basket. You must follow all the steps of the purchase in order for it to be completed successfully.

The validation of the purchase order assumes that the Customer has become aware of and accepts the General Conditions of the website.

The reservation of any order placed in the online store is only made after the payment of the same is made.

Data recorded by Casas com Design is evidence of all transactions carried out between Casas com Design and the Client. It is the responsibility of Casas com Design to archive the electronic document in which the contract is formalized and to keep it accessible.

As soon as you finish your purchase, you will receive an automatic email confirming the transaction.
If the data is not correct you can immediately request your change, or even the cancellation of the purchase made.

Casas com Design will only process a client’s order after payment confirmation, so Casas com Design cannot guarantee the availability of items until such processing begins.

In case of product unavailability and/or stock rupture, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.

DELIVERIES

Casas com Design only makes shipments on weekdays. The estimated time for shipment is added the shipping time and destination of your order. Thus, neither weekends nor holidays are counted for estimated delivery of orders. In any case, the delivery estimate dates are merely indicative.

Any delay in the dispatch of articles, in view of the estimated dates presented, does not entitle you to compensation.

If you choose to pick up your order in store, you will have 15 business days to collect the item(s). After which you will lose your right to collect, exchange or return the item, as well as your right to a refund.

ORDER CANCELLATION

Pursuant to Law 7/2004 of 7 January, on e-commerce, Casas com Design reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of Casas com Design computers or if the contractual proposal arrives deformed at its destination and that the error concerns an essential element of the contract.

If you wish to exchange or return items contact Customer Service, who will provide you with all information about the exchange/return process. Under no circumstances send the items without prior contact as they will not be received. All items will be checked upon arrival at our service and will only be accepted for exchange or return those who comply with the return conditions. If you choose to return the amount we inform you that:

– The refund is made by the payment method used.
– In the event that you have received damaged items, Casas com Design will return the items free of charge to the Client.

Casas com Design reserves the right not to accept items that do not meet these conditions.

DEFECTS AND REPAIRS

If the purchased product is defective, you must notify Customer Support, informing your order number and the description of the defect. The costs of returning or collecting items within the Warranty period will be borne by Casas com Design. Upon receipt of the article at Casas com Design’s facilities we will make the technical verification and, in case of proven any lack of conformity, the item will be replaced. In this case, we will replace the item and resend to your address at no additional cost.

If the technical check detects signs of misuse, and/or any problem that may have caused the anomaly (e.g. fall, humidity, etc.) the customer will be contacted to indicate if he wants to repair the equipment by referring it to Technical Assistance.

In the case of goods outside the warranty period, Casas com Design also provides technical assistance, so you can inform and send the defective items to Customer Service. The items will be analyzed by the After-Sales Service, which will issue a technical opinion and repair budget. The repair will only begin after the customer accepts the estimate.

THE COMPANY

The shop.casascomdesign.com website is owned by GSMB – Import Export Lda, with headquarters in Avenida das Forças Armadas N106 Aldeia do Meco 2970-055 Sesimbra, registered in the commercial registry office of Lisbon under the number 510532721.

With the following means of contact:

– Email: geral@casascomdesign.com

– Phone: +351 215 982396

– Cell Phone: +351 962938167

All purchases made on the site are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions shall be submitted to the Portuguese competent court. On any questions you have regarding this commitment, please do not hesitate to contact us.