Delivery and Return Policy

Returns and Refunds

The return of purchased items is always possible as long as they are not purchased on demand. The return postage is always the responsibility of the buyer and must be returned in the same conditions and packaging in which they were delivered. After receipt of the item to be returned and the refund of the amount paid in the same way as the payment was made.

Shipping time table for Mainland Portugal:

Tables in force for mainland Portugal with the exception of articles duly marked for weight or dimension issues (Weight over 100 kgs or Height / Length / Depth over 150 cms ).

* The cost of the items not included in the campaign is calculated according to weight, volume and place of delivery, please contact us to inform you of the shipping costs of these items.

If you have any questions, please contact us.

The order is dispatched within a maximum of 2 working days, after confirmation of payment.

In case of stock rupture of an article Casas com Design will inform the customer of this occurrence as well as the expected date of delivery of the article in question, through the means of contact associated with online registration. Any delays that may occur in the shipment of the order will be communicated to the customer in advance. After preparation, Casas com Design confirms by email the shipment of the order to the delivery address registered by the customer. The deadlines for the delivery of orders vary depending on their destination, and are usually delivered on the business day following shipment. Delivery service takes place between 9:00 am and 7:00 pm. If no one is here at the time of delivery to make the reception, a notification with indications for withdrawal or appointment of second delivery will be left, depending on the characteristics of the service. In bulky or heavy items will only be assured a second delivery attempt. After that the costs associated with a new delivery may be charged to the customer. In orders whose size of the item is out of format or the quantities ordered are high, it is the responsibility of the customer to provision the space and conditions necessary for the receipt of the items. At the time of receipt of the order it is the responsibility of the customer to validate the quantitative and qualitative of the items received before the signature of the guide for receipt of the goods. If it is not possible to do so, the client should, when signing the receipt slip, put the words “Subject to verification”. If the order appears to be damaged due to transportation or mishandling, the customer should record this on the tab mentioning “Damaged goods”. Do not refuse to accept the items, because regardless of the state of the outer packaging, the item may be in perfect condition, mention it on the “Damaged Packaging” tab. If any kind of anomaly is detected in the items received, the client must immediately report the occurrence through Casas com Design’s contacts. It will only be possible to submit claims for damage caused by the logistics operator within a maximum of 3 working days. The value of the postage varies depending on the weight, price and/or volume of the order to be shipped. At the time of the order the value of the postage will be added to the value of your order, before your final confirmation. For shipments to other destinations, please contact our customer service.

** – Delivery to the Islands may take about 3 weeks after confirmation of payment.

Shipping rates to Spain:

Tables in force for Continental Spain with the exception of articles duly marked for weight or size issues (Weight over 100 kgs or Height / Length / Depth over 150 cms ).

* The cost of the items not included in the campaign is calculated according to weight, volume and place of delivery, please contact us to inform you of the shipping costs of these items.

If you have any questions, please contact us.

The order is dispatched within a maximum of 2 working days, after confirmation of payment.

In case of stock rupture of an article Casas com Design will inform the customer of this occurrence as well as the expected date of delivery of the article in question, through the means of contact associated with online registration. Any delays that may occur in the shipment of the order will be communicated to the customer in advance. After preparation, Casas com Design confirms by email the shipment of the order to the delivery address registered by the customer. The deadlines for the delivery of orders vary depending on their destination, and are usually delivered on the business day following shipment. Delivery service takes place between 9:00 am and 7:00 pm. If no one is here at the time of delivery to make the reception, a notification with indications for withdrawal or appointment of second delivery will be left, depending on the characteristics of the service. In bulky or heavy items will only be assured a second delivery attempt. After that the costs associated with a new delivery may be charged to the customer. In orders whose size of the item is out of format or the quantities ordered are high, it is the responsibility of the customer to provision the space and conditions necessary for the receipt of the items. At the time of receipt of the order it is the responsibility of the customer to validate the quantitative and qualitative of the items received before the signature of the guide for receipt of the goods. If it is not possible to do so, the client should, when signing the receipt slip, put the words “Subject to verification”. If the order appears to be damaged due to transportation or mishandling, the customer should record this on the tab mentioning “Damaged goods”. Do not refuse to accept the items, because regardless of the state of the outer packaging, the item may be in perfect condition, mention it on the “Damaged Packaging” tab. If any kind of anomaly is detected in the items received, the client must immediately report the occurrence through Casas com Design’s contacts. It will only be possible to submit claims for damage caused by the logistics operator within a maximum of 3 working days. The value of the postage varies depending on the weight, price and/or volume of the order to be shipped. At the time of the order the value of the postage will be added to the value of your order, before your final confirmation. For shipments to other destinations, please contact our customer service.

** – Delivery to the Islands may take about 3 weeks after confirmation of payment.

Table of shipping costs for other European Union countries:

Tables in force for mainland Portugal and the Islands, with the exception of items duly marked for weight or size issues (Weight over 100 kgs or Height / Length / Depth over 150 cms ).

* The cost of the items not included in the campaign is calculated according to weight, volume and place of delivery, please contact us to inform you of the shipping costs of these items.

If you have any questions, please contact us.

The order is dispatched within a maximum of 2 working days, after confirmation of payment.

In case of stock rupture of an article Casas com Design will inform the customer of this occurrence as well as the expected date of delivery of the article in question, through the means of contact associated with online registration. Any delays that may occur in the shipment of the order will be communicated to the customer in advance. After preparation, Casas com Design confirms by email the shipment of the order to the delivery address registered by the customer. The deadlines for the delivery of orders vary depending on their destination, and are usually delivered on the business day following shipment. Delivery service takes place between 9:00 am and 7:00 pm. If no one is here at the time of delivery to make the reception, a notification with indications for withdrawal or appointment of second delivery will be left, depending on the characteristics of the service. In bulky or heavy items will only be assured a second delivery attempt. After that the costs associated with a new delivery may be charged to the customer. In orders whose size of the item is out of format or the quantities ordered are high, it is the responsibility of the customer to provision the space and conditions necessary for the receipt of the items. At the time of receipt of the order it is the responsibility of the customer to validate the quantitative and qualitative of the items received before the signature of the guide for receipt of the goods. If it is not possible to do so, the client should, when signing the receipt slip, put the words “Subject to verification”. If the order appears to be damaged due to transportation or mishandling, the customer should record this on the tab mentioning “Damaged goods”. Do not refuse to accept the items, because regardless of the state of the outer packaging, the item may be in perfect condition, mention it on the “Damaged Packaging” tab. If any kind of anomaly is detected in the items received, the client must immediately report the occurrence through Casas com Design’s contacts. It will only be possible to submit claims for damage caused by the logistics operator within a maximum of 3 working days. The value of the postage varies depending on the weight, price and/or volume of the order to be shipped. At the time of the order the value of the postage will be added to the value of your order, before your final confirmation. For shipments to other destinations, please contact our customer service.

** – Delivery to the Islands may take about 3 weeks after confirmation of payment.

Table of shipping costs for other European Union countries:

Tables in force for mainland Portugal and the Islands, with the exception of items duly marked for weight or size issues (Weight over 100 kgs or Height / Length / Depth over 150 cms ).

* The cost of the items not included in the campaign is calculated according to weight, volume and place of delivery, please contact us to inform you of the shipping costs of these items.

If you have any questions, please contact us.

The order is dispatched within a maximum of 2 working days, after confirmation of payment.

In case of stock rupture of an article Casas com Design will inform the customer of this occurrence as well as the expected date of delivery of the article in question, through the means of contact associated with online registration. Any delays that may occur in the shipment of the order will be communicated to the customer in advance. After preparation, Casas com Design confirms by email the shipment of the order to the delivery address registered by the customer. The deadlines for the delivery of orders vary depending on their destination, and are usually delivered on the business day following shipment. Delivery service takes place between 9:00 am and 7:00 pm. If no one is here at the time of delivery to make the reception, a notification with indications for withdrawal or appointment of second delivery will be left, depending on the characteristics of the service. In bulky or heavy items will only be assured a second delivery attempt. After that the costs associated with a new delivery may be charged to the customer. In orders whose size of the item is out of format or the quantities ordered are high, it is the responsibility of the customer to provision the space and conditions necessary for the receipt of the items. At the time of receipt of the order it is the responsibility of the customer to validate the quantitative and qualitative of the items received before the signature of the guide for receipt of the goods. If it is not possible to do so, the client should, when signing the receipt slip, put the words “Subject to verification”. If the order appears to be damaged due to transportation or mishandling, the customer should record this on the tab mentioning “Damaged goods”. Do not refuse to accept the items, because regardless of the state of the outer packaging, the item may be in perfect condition, mention it on the “Damaged Packaging” tab. If any kind of anomaly is detected in the items received, the client must immediately report the occurrence through Casas com Design’s contacts. It will only be possible to submit claims for damage caused by the logistics operator within a maximum of 3 working days. The value of the postage varies depending on the weight, price and/or volume of the order to be shipped. At the time of the order the value of the postage will be added to the value of your order, before your final confirmation. For shipments to other destinations, please contact our customer service.

** – Delivery to the Islands may take about 3 weeks after confirmation of payment.

The payment methods we have at our disposal are:

• PAYMENT BY ATM
• Paypal
• Bank transfer
• Credit card

FAQ’S

Do you have all the items in stock?

Items in stock are usually marked in the online store in the article view. It happens, however, that sometimes the article may be sold during the course of the day either in the online store or in the showroom and the stock update is not immediately reflected in the availability of the online store. We advise that if you have a lot of urgency at the reception of the article contact us at the available phone numbers or via email so that we can inform with certainty the date of availability of the article.

Can we see all the items they have for sale in the online store?

Not all items are available in store to be seen. Some because they are in storage, others because they are not in stock. If you want to see the article before buying it, request it through the available contacts that possibility.

Where is your store located?

Our store is located in the street Avenida de Paris 4D 1000-228 Lisbon.